VPN Friend believes in privacy and online freedom and that it should be very clear how we protect and manage your personal information. If you have any questions or concerns, please contact us via firstname.lastname@example.org
- How we protect your personal information
The VPN Friend network is a no-log network.
Except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the VPN Friend private network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
- How we manage your personal information
When will we collect your personal information？
We automatically collect certain non-Personal Information from Users.
For instance, VPN Friend assigns a unique identifier to each User of the Service, but VPN Friend does not tie these unique identifiers to the Personal Information of Users. Additionally, any browsing information or other similar information relating to your online activities transmitted by you to our servers when using VPN Friend is cleared after your VPN “session” is closed. When you use the Service, VPN Friend will check your account information (which includes Personal Information) to determine the level of service you have signed up for before establishing your VPN connection. Your account information is not associated with your online activities when using VPN Friend.
How we deal with your private information?
VPN Friend will only collect personal information needed for it to properly conduct its business and only collect it by fair and lawful means.
- To ensure the quality of product
When there is a debug about the product version, we will use E-mail to contact with you, and collect the specific information such as unique device ID, device type, browser type, and operating system type. Those are helpful to speed up solving problems and improve product experience.
- To improve customer service
When we have any problems in specific areas, we will use E-mail to communicate in order to get feedback and best suggestion. With the fluent communication, it is helpful to get better customer support with you.
- To study and analyze
When you become a user of the Service, we will collect the statistic about users’ behavior and location. By learning and analyzing the statistic, we will improve the service and product to be better.
In the course of interacting with VPN Friend, we may need specific information from you to enable VPN Friend to solve the problem and improve the service as soon as possible. Please note that access to your personal information is in accordance with VPN Friend’s retention and access policy.